Refund Policy

At TechFix Bahrain, we strive to provide high-quality mobile repair services and ensure complete customer satisfaction. This Refund Policy outlines the terms and conditions for refunds and returns of our services and any products sold.

By using our services, you agree to the terms of this Refund Policy. Please read this policy carefully before proceeding with any repair services or purchases.

1. Repair Services

1.1 Satisfaction Guarantee

We stand behind the quality of our repair services. If you are not satisfied with the repair service provided, please notify us within 7 days of receiving your repaired device. We will assess the issue and, at our discretion, either re-repair the device at no additional cost, offer a partial refund, or provide a full refund.

1.2 Diagnostic Fees

If we diagnose your device but you decide not to proceed with the repair, a diagnostic fee may apply. This fee will be clearly communicated to you before any work begins.

1.3 Failed Repairs

In some cases, despite our best efforts, a repair may not be possible due to the extent of damage or other unforeseen issues. If we cannot repair your device:

• If you were informed of this possibility in advance and chose to proceed, the diagnostic fee may still apply.
• If we initially believed the repair was possible but later determine it is not, no diagnostic fee will be charged.

1.4 Warranty Claims

All our repairs come with a 30-day warranty. If the same issue recurs within this period, we will:

• Re-repair your device at no additional cost
• If the issue cannot be resolved, provide a full refund of the repair cost

2. Products and Accessories

2.1 Return Period

New, unopened products and accessories purchased from TechFix Bahrain can be returned within 14 days of purchase for a full refund or exchange, provided they are in their original condition with all packaging and accessories intact.

2.2 Defective Products

If a product is found to be defective within the manufacturer's warranty period, we will:

• Replace the product with an identical item
• Offer an alternative product of equal value
• Provide a full refund

2.3 Opened Products

Products that have been opened or used may be eligible for exchange or store credit at our discretion, depending on the condition of the product and the reason for return.

2.4 Exceptions

The following items cannot be returned or exchanged:

• Custom-ordered parts specific to your repair
• Software or digital products that have been downloaded or activated
• Products marked as "final sale" or "non-returnable"

3. Refund Process

3.1 Initiating a Refund

To request a refund or return, please:

• Contact us at [email protected] or +449982066003
• Provide your receipt or order number
• Explain the reason for your refund request
• Return to our physical location with your device or product if necessary

3.2 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• Cash payments will be refunded in cash or by bank transfer
• Mobile payment solutions will be refunded to the same account

3.3 Processing Time

Refunds are typically processed within 3-5 business days after approval. However, depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

4. Deposits and Cancellations

4.1 Repair Deposits

For certain repairs requiring special parts, we may require a deposit. If you cancel the repair:

• Before parts are ordered: Full deposit refund
• After parts are ordered but before repair begins: Partial refund minus the cost of ordered parts
• After repair has begun: No deposit refund

4.2 Appointment Cancellations

We do not charge for appointment cancellations. However, we appreciate at least 24 hours' notice if you need to reschedule or cancel.

5. Special Circumstances

5.1 Device Condition

If your device has pre-existing damage that is not related to the repair service we provided, this will not be eligible for a refund or warranty claim.

5.2 Data Loss

We are not responsible for any data loss that may occur during the repair process. We strongly recommend backing up all data before submitting a device for repair. Refunds will not be issued for data loss during repairs.

5.3 Unauthorized Repairs

If your device shows evidence of previous unauthorized repairs or modifications, this may limit our ability to repair it and may affect warranty coverage and refund eligibility.

6. Price Matching

If you find a lower price for the same repair service or product from another local repair shop within 7 days of your purchase, we will refund the difference. To qualify for price matching:

• The competitor must be a legitimate business in Bahrain
• The service or product must be identical in all respects
• You must provide proof of the lower price (advertisement, website, written quote)

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Refund Policy.

8. Contact Us